Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, your item must have arrived damaged, defective, or incorrect. We do not require you to send the item back — simply contact us at thedreamrestco@gmail.com with your order number and clear photo or video proof of the issue.

Please inspect your order as soon as it arrives, and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / items not eligible for a refund

Refund requests submitted after the 30-day window, or without valid proof, cannot be approved. We also do not offer refunds for change of mind, incorrect size selection, or general dissatisfaction with the product — only for items that arrive damaged, defective, or incorrect.

Refunds

Once we've reviewed your proof, we'll let you know whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 5–7 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your refund, please contact us at thedreamrestco@gmail.com.